Serve as the primary contact for customer inquiries, complaints and feedback across various channels (phone, email, in-person and social media).

Provide accurate information about the company’s products, services and policies.

Ensure prompt and professional handling of customer requests while maintaining a high level of customer satisfaction.

Track, manage and resolve customer complaints, escalating complex cases when necessary.

Maintain detailed and accurate records of customer interactions, inquiries, feedback, and resolutions.

Support the implementation of customer service policies, standards, and procedures.

Assist in developing and conducting customer satisfaction surveys, analyzing results, and recommending improvements.

Collaborate with the sales, technical, and operations teams to ensure customer expectations are met and exceeded.

Provide periodic reports on customer service activities, challenges, and improvement areas to the Customer Service Manager.

Stay updated on company offerings and industry trends to provide relevant and timely information to customers.

Handling routine issues and resolving administrative problems as they arise.

Coordinating IT support, managing office equipment, and ensuring the functionality of technology resources.

Oversee office supplies inventory, placing orders and ensuring availability of required materials.

Maintain organized filing systems (physical and digital) for records, reports, and correspondence.

Assist with scheduling meetings, preparing minutes, and supporting internal communications.

Support travel logistics and accommodation arrangements for staff when necessary.

Assist management in preparing presentations, reports, and documentation.